Privacy

At diabacore.com, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website. By using our site, you agree to the practices outlined here.

1. GDPR Compliance

We adhere to the EU General Data Protection Regulation (GDPR):

  • All third-party partners are GDPR-compliant.
  • Users can request data access or deletion at any time.
  • Data is used strictly as described in this policy.
  • Updates to the policy are communicated promptly.
  • A dedicated Data Protection Officer handles inquiries and deletion requests.

2. Information We Collect

  • Personal Data: Name, email, phone, address, and IP address when you submit forms, use chat/support, or post in forums.
  • General Data: Anonymous info such as browser type, device ID, ISP, referral URL, collected via cookies and analytics (Google Analytics, Hotjar) to improve user experience.

3. How We Use & Share Data

  • Service Providers: Hosting, support, and analytics via Amazon Web Services, ZenDesk, Google Analytics, Hotjar.
  • Legal Requirements: Shared if required by law.
  • Business Transfers: May include personal data during mergers, acquisitions, or asset sales.
  • Protection of Rights: Disclosed to safeguard rights, property, or safety.
  • Marketing: Personal data is never shared for marketing without consent.

4. Data Security

We implement technical and organizational measures to protect your data. While we strive for security, no system is 100% risk-free. Always log out from shared devices.

5. Data Retention

Information is kept only as long as needed for business or legal purposes. Users can request deletion or anonymization.

6. Your Rights

  • All Users: Opt-out of marketing, request deletion, or limit third-party sharing.
  • EU Residents: GDPR rights including access, correction, or deletion.
  • California Residents: Rights under CalOPPA for direct marketing data.

Requests are processed free of charge, usually within 30 days.

7. Tracking & Cookies

We use cookies and tracking tools to enhance user experience. Do-Not-Track requests are honored when possible.

8. Children

Our website is intended for users 18 years or older. We do not knowingly collect data from children under 18.

9. Policy Updates

We may update this Privacy Policy at any time. Continued use after changes indicates acceptance.

Need Help with Your Diabacore Order?

For questions about orders, shipping, or refunds, our support team is ready to assist.

📧 Email Support: support@diabacore.com
Response typically within 24 hours.

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